Stakeholder Engagement

In the value chain of VIS's overall operations, various stakeholders are often concerned about different issues; therefore, the Corporation has attempted to identify who the stakeholders are, and to fully understand their ways of thinking in order to formulate appropriate business strategies, establish business goals, elevate its overall competitiveness, strengthen communication, and satisfy the expectations of various stakeholders. These endeavors have always been the goals of corporate sustainable management pursued by VIS.

Within the Corporation's CSR Committee, representatives of distinct divisions have established a list of stakeholders with whom they frequently interact during daily business operations, the concerns of stakeholders, the frequency with which they interact, methods of communication, and the importance and relevance of the stakeholder with respect to the Corporation's pursuit of sustainable development. Following a discussion, committee members have established the following eight categories of stakeholders: Shareholder, investor, client, employee, supplier, community, government agency, and the media. The identification process for stakeholders is as follows:

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Step 1
Representatives from each department list the persons (stakeholders) they are most likely to interact with on a regular basis

Step 2
List each stakeholder issue of concern and frequency of communication

Step 3
Determine the importance and relevance of the stakeholder with regards to the company's pursuit for sustainable development

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To strengthen communications with stakeholders, the VIS's official website contains the contact information of various departments, which also serves as a communication channel for filing complaints for our stakeholders in case of rights infringement. In addition, investor conferences are held periodically to provide briefings on operation performance; VIS also holds press conferences and communication meetings between management and employees. We also visit all major customers on a regular basis to discuss product-related issues and their needs. To strengthen communication channels for employees, VIS has set up mailboxes for communicating with the president/vice president, and the Board of Directors has also set up mailboxes of Chairman/Audit Committee, as channels for filing complaints regarding business conducts or illegal acts. Necessary measures will be taken by the Chairman or independent directors in response to the complaints.

Stakeholder Engagement Mechanism
Groups of Stakeholders Issues of Concern Channel, Method, and Frequency of Communication
Shareholders and Investors
  • Business strategy
  • Business performance
  • Corporate governance
  • Innovation management
  • Annual meeting of shareholders
  • Quarterly meetings of the Board of Directors and investors conference
  • Press releases and unscheduled press conferences
  • Immediate update of material information on the company website and the Market Observation Post System
Customers
  • Service quality and customer satisfaction
  • Managing customer relations and methods for filing a complaint
  • Customer privacy
  • Real-time online customer communication system
  • Quarterly business meeting
  • Regular project discussion meetings
  • Unscheduled customer visits
Employees
  • Talent recruitment and retention
  • Labor-Management Relations
  • Employee communication and satisfaction
  • Human resources development
  • Employee diversity
  • Method for filing a labor condition complaint
  • Human rights policy
  • Forced labor
  • Discrimination
  • Child labor
  • Internal network and telephone communication platform
  • Quarterly meeting between employer and employees
  • Quarterly meeting of factory directors
  • President communication meeting
  • Mailbox of the executives, mailbox of the Audit Committee, mailbox of the Chairman
Government Agencies
  • Compliance with environmental protection regulations
  • Occupational health, safety, and sanitation
  • Energy efficiency
  • Energy management
  • Waste management
  • Anti-corruption
  • Water resource management
  • Greenhouse gas emissions
  • Climate Change
  • Direct impact of goods and services on the environment
  • Compliance with product regulations
  • Carbon management
  • Instant communication according to law
  • Periodic reporting
Supplier
  • Management of conflict minerals
  • Green procurement
  • Compliance with environmental protection regulations
  • Raw materials
  • Compliance with product regulations
  • Management of supply chain
  • Waste management
  • Hazardous substance management
  • Carbon management
  • Anti-corruption
  • Conflict minerals
  • Assessment of suppliers' human rights policies
  • Local procurement and local recruitment
  • Child labor
  • Semi-annual joint review of qualified suppliers
  • Annual audit of major suppliers
  • Scheduled yearly communication with suppliers
  • E-Supply supplier communication platform
Communities
  • Charitable events
  • Compliance with environmental protection regulations
  • Water resource management
  • Waste management
  • Hazardous substance management
  • Greenhouse gas emissions
  • Carbon management
  • Environmental investment
  • Direct impact of goods and services on the environment
  • Climate Change
  • Community impact assessment
  • Green construction
  • Biodiversity
  • Community investment
  • Hold randomly scheduled events and make donations
  • Sponsor regular regional broadcast shows to discuss issues of social concerns
  • Provide scheduled volunteer services to care for those in need
Media (including print media, internet, radio, and TV)
  • Business performance
  • Corporate governance
  • Compliance with environmental protection regulations
  • Compliance with product regulations
  • Quarterly conferences
  • Monthly business revenue announcements
  • Immediate update of material information on the company website and the Market Observation Post System