In the value chain of VIS's overall operations, various stakeholders are often concerned about different issues; therefore, the Corporation has attempted to identify who the stakeholders are, and to fully understand their ways of thinking in order to formulate appropriate business strategies, establish business goals, elevate its overall competitiveness, strengthen communication, and satisfy the expectations of various stakeholders. These endeavors have always been the goals of corporate sustainable management pursued by VIS.
Within the Corporation's CSR Committee, representatives of distinct divisions have established a list of stakeholders with whom they frequently interact during daily business operations, the concerns of stakeholders, the frequency with which they interact, methods of communication, and the importance and relevance of the stakeholder with respect to the Corporation's pursuit of sustainable development. Following a discussion, committee members have established the following eight categories of stakeholders: Shareholder, investor, client, employee, supplier, community, government agency, and the media. The identification process for stakeholders is as follows:
Step 1
Representatives from each department list the persons (stakeholders) they are most likely to interact with on a regular basis
Step 2
List each stakeholder issue of concern and frequency of communication
Step 3
Determine the importance and relevance of the stakeholder with regards to the company's pursuit for sustainable development
To strengthen communications with stakeholders, the VIS's official website contains the contact information of various departments, which also serves as a communication channel for filing complaints for our stakeholders in case of rights infringement. In addition, investor conferences are held periodically to provide briefings on operation performance; VIS also holds press conferences and communication meetings between management and employees. We also visit all major customers on a regular basis to discuss product-related issues and their needs. To strengthen communication channels for employees, VIS has set up mailboxes for communicating with the president/vice president, and the Board of Directors has also set up mailboxes of Chairman/Audit Committee, as channels for filing complaints regarding business conducts or illegal acts. Necessary measures will be taken by the Chairman or independent directors in response to the complaints.
Groups of Stakeholders | Issues of Concern | Channel, Method, and Frequency of Communication |
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Shareholders and Investors |
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Customers |
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Employees |
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Government Agencies |
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Supplier |
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Communities |
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Media (including print media, internet, radio, and TV) |
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